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Find answers to common questions or send a message to Nauro Support.
Help articles
How to scan a receiptScanning receipts
In Nauro Split, start a bill and choose Scan Receipt or Upload Receipt. Use a clear photo with the whole receipt visible, then check the items, prices, tax, tip, and total before saving. A scan can make mistakes.
How to correct a scanned itemScanning receipts
After scanning, tap the item you need to correct and update its name, price, or quantity. Check that the subtotal matches your receipt before saving the bill.
How to split an item between several peopleSplitting items
Open the item and select everyone who shared it. Check each person's share and the final totals before sharing the bill.
How to share a billShared bill links
Open the saved bill and use its sharing controls to create a link, when available. Send it directly to the people on the bill. You can turn off access by revoking the link.
Why a shared bill link does not openShared bill links
Check that you opened the complete link. If it has expired, been revoked, or the bill was deleted, ask the organizer for a new link. If the page asks you to wait, try again later. Keep the link in a private conversation with the organizer.
How to revoke a shared bill linkShared bill links
Open the bill's sharing controls and revoke the link you created. That link will no longer open the bill. Create a new link if you want to share it again.
How to view the original receiptShared bill links
Look for View receipt on the shared bill. It appears only when receipt viewing is available for that bill and the organizer has allowed it. If you cannot see it, ask the organizer about the receipt.
How to report an outside paymentPayment status
After paying the organizer outside Nauro, open your personal bill link and choose “I’ve already paid,” when available. This sends a status update for the organizer to review; it does not send money or verify the payment.
What “marked as sent” meansPayment status
The participant has told the organizer they paid outside Nauro. The organizer still needs to check that the money arrived and confirm the payment.
How to confirm a paymentPayment status
First check your bank or payment app to make sure the money arrived. Then confirm the participant's payment in Nauro Split. A “marked as sent” update means the participant has reported paying; it still needs your confirmation.
How to delete a billAccount and login
Use the bill's delete control in Nauro Split. Save anything you need first, including local drafts and receipt files. The account export does not include every record. Related receipt data can have a different retention period; see the Privacy Policy for details.
How to delete an accountAccount and login
Use Profile → Data and privacy → Delete account in Nauro Split, or submit a request from the public account-deletion page. Web requests start a support workflow and require identity verification before an account is changed.
How to restore a subscriptionSubscriptions
Use Restore purchases inside Nauro Split while signed into the Nauro account associated with that store subscription. Deleting a Nauro account does not cancel Apple or Google billing.
How to report exposed informationPrivacy and security
Ask the organizer to revoke the exposed link, then contact support with a description of the problem. If the bill page shows an NS- support reference, include that. Leave out the bill link, receipt, participant names, and payment details.
Still need help?
Contact Nauro Support
Email support@nauro.app or use the form below. For privacy or security concerns, email privacy@nauro.app.
Send a support request without including receipts, payment details, passwords, participant names, or raw bill links. If your bill page shows a short NS- support reference, you may include that instead.